Refund Policy

Refund and cancellation details will be made clear before any paid order is accepted.

Requests and baskets

Submitting a request, wishlist item, crate idea or basket enquiry does not by itself create a paid order.

Before payment

If no payment has been taken, there is nothing to refund. You can contact Fourtwentystreet to cancel or update a request.

After payment

When paid ordering is introduced, refund eligibility will depend on the item, fulfilment status, condition and applicable consumer rights.

Custom or crate orders

Custom Crates and special requests should be confirmed carefully before payment because contents and availability may vary.